The Complete Guide to Choosing the Best DocuSign Alternative
As more organizations embrace digital transformation, electronic signature solutions have evolved from a convenience to a critical business requirement. Whether you’re managing vendor agreements, onboarding employees, handling consent forms, or securing NDAs, your eSignature platform must be fast, secure, scalable, and user-friendly.
For years, DocuSign has been the dominant player in the market. But that dominance is increasingly under scrutiny. Many businesses are now finding DocuSign’s pricing to be overly complex, its flexibility lacking, and its customer support underwhelming — especially for growing companies with expanding needs and limited budgets.
These concerns are driving a shift. Decision-makers are now actively exploring DocuSign alternatives that provide the same level of compliance and trust — but with clearer pricing, modern features, and more responsive support.
This is where Certinal eSign and Webforms enter the conversation. Backed by enterprise-grade security, transparent pricing, advanced integrations, and white-label customization, Certinal is more than just a digital signature tool — it’s a complete digital agreement platform.
In this guide, we’ll explore why businesses are leaving DocuSign, what to look for in an alternative, and why Certinal is emerging as the top choice for a modern, scalable eSignature experience.
Why More Users Are Moving Away from DocuSign
DocuSign may have pioneered the eSignature market, but that doesn’t make it immune to criticism. A growing number of businesses are voicing frustrations with DocuSign pricing model, support structure, and overall user experience. Below are the most commonly cited challenges, straight from verified user reviews and analyst insights.
1. Unpredictable Pricing and Hidden Fees
While DocuSign’s plans may seem simple on the surface, essential features like API access, bulk document sending, and advanced branding often require expensive enterprise agreements. Many customers report surprise charges due to auto-renewals and unexpected pricing spikes.
“The pricing structure is not clear, and sales tactics are not genuine.” — Gartner Reviewer
2. Limited Flexibility
DocuSign offers little flexibility when it comes to customizing workflows or branding, often requiring developer involvement to go beyond basic use cases.
“It’s not very flexible or customizable.” — Gartner Reviewer
3. Challenging User Interface
For advanced functions like template creation or setting up complex routing, DocuSign can be hard to navigate without investing time in tutorials or training.
“Unless you look up a few tutorials, you may never understand how to use them well.” — Gartner Reviewer
4. Poor Support and Aggressive Sales
Customers frequently complain about slow support response times and pressure to upgrade or buy more services — a frustrating experience when speed is critical.
5. Security Concerns
DocuSign has faced phishing-related security issues, raising concerns among organizations in sensitive industries like healthcare, legal, and finance.
TL;DR: What’s the Problem with DocuSign?
The Truth About DocuSign’s Pricing
DocuSign’s pricing model often becomes a point of friction. Though it offers three main plans (Essentials, Standard, and Business Pro), critical features — like API access, automation, and bulk sending — are typically reserved for enterprise-level agreements.
This means many businesses must contact sales for a custom quote just to access essential features, leading to unpredictable costs as usage grows. Auto-renewal clauses and surprise price increases further complicate budgeting and procurement.
“The pricing structure is not transparent. Once you’re in, it becomes very expensive to scale.” — Verified G2 Reviewer
Certinal: Transparent, Scalable, and Customer-First
Certinal was built with clarity and flexibility at its core. Its flat, transaction-based pricing model includes all key features upfront — no hidden charges, no gated tools.
Key Benefits:
- Pay only for what you use
- No surprise renewals or extra fees
- Bulk signing, API access, branding, and automation included in all plans
This approach makes financial planning easier and provides flexibility for businesses of all sizes.
Real-World Savings with Certinal
Imagine a company managing:
- 5,000 vendor contracts annually
- 1,000 employee onboarding workflows
- Monthly compliance documents across teams
With DocuSign, scaling would require an expensive custom agreement with multiple add-ons. Certinal, on the other hand, delivers these capabilities with:
- Unlimited users
- Inclusive bulk signing
- All key features in every plan
Organizations that switch to Certinal often report up to 50% lower Total Cost of Ownership (TCO).
Why Certinal is the Leading DocuSign Alternative
If you’ve been caught off-guard by DocuSign’s hidden costs or limited customization, you’re not alone. Enterprises across banking, healthcare, and manufacturing are turning to Certinal — a solution designed for the real-world needs of modern businesses.
🔹 Transparent, Predictable Pricing
Unlike DocuSign’s layered plans, Certinal offers a flat-rate model with:
- No locked features
- No auto-renewal traps
- Full access from day one
🔹 Best-in-Class Security and Compliance
Certinal meets rigorous global compliance standards:
- GDPR, HIPAA, SOC 2, ISO 27001, and eIDAS
- Tamper-proof audit trails
- Multi-factor authentication
- Continuous security monitoring
🔹 Scalable Bulk Signing
Certinal is built to handle high-volume operations with ease — ideal for:
- HR teams onboarding at scale
- Procurement teams handling mass agreements
- Legal departments managing policy approvals
🔹 No-Code Custom Workflows
With Certinal, customization is simple:
- Drag-and-drop workflow builders
- White-label branding options
- Smart Webforms for combined forms and signatures
🔹 Seamless Integrations
Certinal integrates with all major tools:
- Salesforce, SAP, Workday, Teams, Google Workspace, SharePoint
- Built-in SSO and role-based access
- Developer-friendly REST APIs and webhooks
🔹 Dedicated, Responsive Support
Support that works when you need it:
- 24/7 global assistance
- A personal account manager
- Free onboarding and training resources
Certinal Isn’t Just a Tool. It’s Modern Infrastructure for Agreements.
At its core, Certinal is about freeing your business from the constraints of outdated platforms. Whether you’re a hospital digitizing patient intake, a bank automating regulatory disclosures, or a growing startup managing investor agreements — Certinal gives you the flexibility, control, and trust you need.
So if you’re in the market for a modern, secure, and scalable DocuSign alternative, you’re not just choosing a better product — you’re choosing a better way to do business
Book a personalized demo today and see how Certinal can streamline your digital document workflows while saving you time and money.
Comments
Post a Comment